Newpay FAQ
It’s great being able to spread the cost when you buy, but you always need to do your research on finance. We’ve gathered the most frequently asked questions, from how it works to how much it costs, to give you peace of mind about Newpay.
About Newpay
What is Newpay?
Who are NewDay?
Is there a minimum spend?
The Application Process
Can I apply for Newpay?
Anyone can apply for Newpay, as long as you:
- Are 18 years or over and have a regular income
- Are a permanent UK resident and have lived in the UK for the last 12 months (unless you are HM Armed Forces Personnel)
- Have a current UK bank account
- Have a valid email address and mobile phone number
- Don’t have an existing Newpay account
Can I still apply if I have bad credit?
When will I find out if I’ve been accepted for Newpay?
Will you do a credit check?
Will my credit rating be affected?
What will you do with the information I give you?
Where can I get a copy of my credit agreement?
It’s easy – just give NewDay’s customer services a call on 03308380170. They can send you a copy of the agreement at any time while you’ve got a Newpay account.
If my application’s declined, can I apply for Newpay again?
If my application’s declined, can I appeal the decision?
Yes – you’re more than welcome to appeal the decision, please call NewDay on 03308380170. Bear in mind that you’ll have one month to submit your appeal once NewDay has told you about their decision.
If I change my mind, can I cancel my Newpay application?
Unfortunately, you can’t cancel the application. But, once your Newpay account is set up, you can withdraw from the agreement and close your account – just bear in mind that you’ll have to repay any money you owe NewDay, including any interest. When you get an email from NewDay to confirm your credit limit, you’ll have 14 days to close the account. You can do this by calling their customer services on 03308380170. They’ll tell you how much you owe and how to pay it, then you’ll have 30 days to repay it.
I’ve been accepted for Newpay, now how do I use it?
Can I pay a deposit?
When can I start using Newpay?
Can I have more than one purchase on the same payment plan?
What happens if I need to return an item?
When and how will I get a statement?
Talk me through the costs that are involved.
How do I make a payment?
Are there any extra hidden costs to Newpay?
When does NewDay charge interest?
What should I do if I’m having financial difficulties?
If you’re struggling to make payments towards your balance, please call NewDay’s customer services as soon as possible – they’ll be able to make suggestions on how to help. Their number is 03308380170.
What happens if I can’t afford my monthly instalment payment?
What’s the credit limit all about?
What is a credit limit?
How do I change my credit limit?
If you want your credit limit to be increased or decreased, you can simply log on to your Online Account Manager or call NewDay’s customer services on 03308380170. They always keep an eye on your account to see how you’re getting on – they need to see that your account is well-managed, and that you’re making payments on time over a number of months before they can offer an increase. It’s best to keep your account up to date, as this will improve your chances of getting an increase accepted. To do this, make sure you stay within your credit limit and pay at least the contractual minimum payment each month.
How do I manage my accounts?
How do I change the details on my Newpay account?
Where do I find my Newpay Online Account Manager?
This can be found here: https://portal.newdaycards.com/newpay/login
Is there a Newpay application available?
Yes, you can download the Newpay app from either the App Store or Google Play
App Store: https://apps.apple.com/us/app/newpay/id1562878268
Google Play: https://play.google.com/store/apps/details?id=com.newday.newpay
Is there a Newpay website available?
Yes, you can visit the Newpay website here: https://www.newpay.co.uk/#think-big
What happens if I don’t recognise a transaction on my account or I suspect fraud?
Can I close my Newpay account?
Who can I talk to about Newpay?
What should I do if I’m unhappy with how the process has gone?
If you’re unhappy with how we’ve dealt with your Newpay plan or application, and you wish to make a complaint, please contact us as soon as possible and we’ll do our best to put things right. If you’re not happy with our decision following a complaint and you wish to take it further, you can ask the Financial Ombudsman Service to review your complaint.
If you want to find out more about each payment plan, please visit your Online Account Manager, or feel free to browse through these pages.
Who can I contact if I have any more questions about my Newpay account?
If you have any questions, it’s really easy to contact NewDay’s customer service line on 03308380170. Calls to 03308380170 are charged at a standard national rate. Call costs from mobiles and other operators may vary so please check before calling. New Day lines are open 9am to 7pm Monday to Friday, 9am to 5pm Saturday, 10am to 4pm Sunday. Please have your account number ready when you call. You can find your account number within emails, a SMS New Day sent you shortly after opening your account or on the top of your statement. Calls may be recorded and monitored for training and security purposes and to help them manage your account.